Privacy policy

Effective Date: August 6, 2025
TrueNorth Chiropractic

Introduction

At TrueNorth Chiropractic ("we," "us," or "our"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact our clinic, or receive care from us.

Information We Collect:

Personal Information

When you interact with our clinic or website, we may collect personal information such as:

Your name
Email address
Phone number
Appointment and health-related details you choose to provide

Non-Personal Information

We may also collect non-identifiable information like:

Browser type and operating system
IP address
Website usage and analytics

How We Use Your Information

We use your information to:

Communicate with you (appointment reminders, scheduling, care updates)
Provide and improve our services
Respond to questions or requests
Comply with legal or regulatory requirements

We may use third-party tools like Twilio (via ChiroHD) to send you appointment reminders and updates via text or email. These providers are trusted partners and are required to maintain the security and privacy of your data.

Disclosure of Information

We do not sell or trade your personal information.
We may share your data only when:

Working with service providers (like ChiroHD or Twilio) to deliver communications or services on our behalf
Required by law or to comply with legal obligations

Your Rights & Choices

You have the right to:

Request access to your personal information
Correct inaccurate data
Withdraw consent for communications
Request deletion of your information, when legally allowed

To exercise these rights, contact us at: [Your clinic email address]

Cookies & Website Tracking

Our website may use cookies or analytics tools to improve your experience. You can adjust cookie settings in your browser.

Data Security

We take reasonable steps to protect your information. However, no online platform is completely secure. We encourage you to contact us directly with any concerns.